TICKETS, ATTRACTIONS & ENTRY:

• As of 2020 onward, tickets must be purchased online prior to attending. You must pick your date and time slot. The only exception is a season pass. Please see our Refund & Return Policy, or our Cancellation Policy, if you cannot make it to our attraction on the evening of your purchase.

• The trails are designed to be frightening. Some material and scenes might not be appropriate for children under 12 years of age. 

• There are emergency exits if you get too scared and want to leave. You will not be refunded if you cannot finish a trail or feel the need to exit the attraction early due to intensity. 

• We pulse all of our trails and send groups of 6 people or less through at a time to avoid “conga lines.” 

• It is recommended you purchase an early in the evening ticket to be able to get the best experience and see all that we have to offer at the general admission price. We also recommend our front of the line pass, our season passes, or coming multiple nights in order to see all that we have to offer. We do not offer refunds or return tickets, should you not be able to complete all three trails and our common area offerings in the span of one evening.

• This is an outdoor event with uneven terrain, exposed to the elements and various hazards. Accessibility may be limited and we recommend guests consider this before purchasing tickets. We have more accessibility information below. 

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SAFETY, SECURITY, HEALTH, & GUESTS WITH DISABILITIES: 

• Sir Henry's has a duty of care to their customers. By reading this warning, you understand that such risks are to be expected when entering any haunted attraction, including Sir Henry's Haunted Trail. These risks cannot be eliminated without jeopardizing the essential qualities of this activity. 

• By purchasing a ticket to Sir Henry's Haunted Trail it is expressly understood that you have been made aware of these risks and you agree to assume all the risks existing in this activity. Your participation is purely voluntary and you elect to participate in spite of the risks. 

• Sir Henry's is an intense, scary, interactive event that takes place in thick woods with high impact scares, in dark conditions with artificial lighting, on uneven ground, on varying depths of dirt, with artificial scents/fog used. 

• Sir Henry's is not responsible for any injuries that may occur due to tripping, falling, running into a wall in the darkness, respiratory/allergy issues due to artificial scents/fog, or guests running into objects/other guests/falling when scared by our actors. We are also not responsible for damage to dropped phones, cameras, any stains to clothing, or mobility equipment/durable medical equipment while on property. 

•  It is recommended that those with heart conditions, epilepsy, claustrophobia, PTSD, pregnancy, and other conditions that are aggravated by stressful situations do not attend the event. 

• Unanticipated risks of entering Sir Henry’s property include but are not limited to: collision with fixed objects or other participants, bruises, twists, sprains, breaks, seizures, and possibly death. 

• Closed toe shoes and bug spray are highly recommended when visiting our attraction

• For walking the trails, the ground is very uneven, so please use caution, IE, no running or horseplay.

• Strobe lights and flashing lights are commonly in use. 

• We will allow extra time for “pulsing” for accessibility groups - please do not hesitate to ask our staff about accommodations for guests with accessibility concerns. Further, detailed accessibility information is below. We do offer accessibility discounts, so please contact us to qualify for one! 

• There is always a police presence at Sir Henry’s to guarantee safety for all. Please let our local law enforcement enjoy a calm evening - enjoy, and be kind to one another! 

• Those caught cutting the line or any other unwelcome behavior such as harassing scare actors, harassing other guests, harassing our vendors, being violent, theft from our onsite stores, smoking inside of our property, rowdy unattended minors, or vandalizing our sets, will be ejected from the property. 

• Minors must be chaperoned by a guardian at all times - parents/chaperones will be found liable if their children are found to be destroying our sets or causing unsafe conditions for our actors or other guests. 

• All measures to keep customers safe are in place, such as first aid kits, on site security, and city police at the event each night. Please report any injuries sustained at the event to staff before leaving our property. 

• If you are sick with any illness that can be spread to others (COVID, the flu, etc), please do not come to Sir Henry’s Haunted Trail. Please contact our staff and we will be more than happy to accommodate your ticket for another date! Please see our refund and returns policy for more info. 

• No smoking or alcohol drinking is permitted on property, including vaping, cigarettes, and smoking/ingesting any mind altering substances. 

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MEDIA, FILMING & PHOTOGRAPHY:

• Only media night guests are permitted to film on our trails. Cell phone use, cell phone flashlights, camera use, and video recording is NOT permitted on the trails. Guests will be removed from trails if caught performing these actions. 

• All guests are welcome to photograph and video the common areas during their stay.

• Backstage areas are never allowed to be photographed or videotaped. Guests will be ejected if caught breaking this rule. 

• Any guest who is posting photos and videos on our property are not representatives of Sir Henry’s Haunted Trail. Accordingly, any thoughts, opinions and beliefs of those videotaping and photographing on our property are solely their own. 

• We hold annual media night(s) for qualifying content creators, influencers and journalists. APPLY HERE to be considered. 

 

CANCELLATION POLICY:

 

• If the night of your Sir Henry's event is canceled, you will be permitted to utilize your equal value tickets on any other night for any season of the event (AKA: rain check). 

• Sir Henry's will inform customers that the event is canceled a minimum of 2 hours before the listed opening hour of the evening via social media channels and an email blast to those subscribed to the newsletter. 

• Sir Henry's cannot reach out individually to each customer to inform them of a cancellation, but they will make every reasonable effort to do so. 

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REFUND & RETURN POLICY:

• Tickets may not be refunded, returned or sold to another customer. 

• If you cannot come to due an emergency, please reach out to Sir Henry's within 24 hours of your ticket date via an email contact form on their official website, so there is a record of your inquiry. 

• The business may be able to honor your tickets on a separate date with enough advanced notice. 

• DMs, unanswered phone calls, or social media comments are not valid contact inquiries for this scenario. 

• Guests will not be refunded if they cannot complete a trail or stay on property due to scare intensity levels - please read our liability waiver for more on attraction conditions.

• Guests who cannot attend on the night of their date/time slot they purchased who wish to gift their tickets for free to a friend or family member, who can attend in their place, are encouraged to do so. 

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ACCESSIBILITY INFO: 

Sir Henry’s is a 100% outdoor haunt in the woods with uneven ground and soft dirt for terrain. There is dim lighting, exposed vines and tripping hazards. Jump scares, flashing lights and artificial fog. We highly recommend considering these factors before visiting, if you use mobility equipment or have other health triggers. You will enter the haunt at your own risk with these factors in mind.

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That being said, we have some information for accessibility guests below, to make your visit as enjoyable as possible. Feel free to contact us for an accessibility discount.

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CHECK IN PROCESS: When checking in, if you have a mobility device, you do not have to navigate the switchbacks. Please approach a staff member at the entry area and state that you need accessibility entry, so that someone can come to you to scan your ticket, give you wristbands and offer you entry through the main gate instead of a turnstile. Otherwise, our timed entry slots should ensure all other guests visiting will not be in our check in line for a long duration, if you have stamina concerns. 

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RESTROOMS: We will have a large handicap port-o-potty outside of the main gate by the ticket area. While we have hand washing stations, we only have port-o-potties on property and no restroom attendants. Please gauge your comfort level for using these conveniences - we highly recommend utilizing a traditional, accessible restroom at a business nearby before visiting, for your best enjoyment.  

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PARKING: When being directed to park, roll down your window and state if you have a mobility device for closer parking to the entrance. It is helpful if you have a state-issued disability parking tag hanging from your mirror, as it is dark and our parking attendants have limited visibility. Staff will accommodate you as best as possible. State provided DV plates at the front of the car also assist with this measure. 

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ALLERGY FRIENDLY FOOD: While we make every effort to offer a variety of food and beverages on property, we may not always have a full list of ingredients for fresh prepared snacks and drinks. We do have canned, bottled and packaged goods - ask staff at these stands to please read the ingredients first before purchasing and they will be happy to help. We recommend getting yourself a full meal before or after your Sir Henry’s visit at an establishment that will be able to accommodate food allergy requests fully. 

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MOBILITY SCOOTERS: If possible, park your mobility vehicle inside and transfer to a walker or cane or crutches, for terrain challenges at our haunt. You will be able to park a mobility scooter or electric wheelchair at the haunt for transfer. Due to natural hazards of an outdoor event, safety concerns and design of facilities, mobility scooters are not ideal or recommended for this event. We apologize for this inconvenience. 

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LINES: When coming through with a mobility device, such as recommended canes/crutches/walkers, or lightweight wheelchairs, please use our front of line entrances to ensure navigating less switchbacks. If you do not have a mobility device but you have other concerns about stamina for regular lines, please see our staff for other reasonable accommodations. We are mindful of invisible disabilities and please ask that guests contact us before the night of their visit to make these arrangements ahead of time, or even before purchasing their tickets, to guarantee the best possible experience. 

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PREGNANT GUESTS: We highly recommend those who are pregnant discuss with their doctor the safety of a haunted attraction with limited visibility, tripping hazards, sudden loud noises, jump scares, exposure to chemicals such as artificial fog, and other potential dangers. Those who attend our event willingly when they are aware they are pregnant, or unaware of a pregnancy, assume all liability and are included under Sir Henry’s regular duty of care for all customers.

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FLASHING LIGHTS & SENSORY ISSUES: This is a scary attraction with loud noises, artificial fog, flashing strobe lights, and jump scares. We are not always able to guarantee a “no scare” experience, and cannot turn off effects, but when coming through trails, let our attendant who pulses in guests know that someone in the party has sensory issue. We can communicate as best as possible to the actors within to tone down the jumpscares and allow more time for pulsed pacing. We also have real hay on our hayride vehicles, if you have hay fever concerns.  

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RECOMMENDED EQUIPMENT: While we have different sized ramps for transfer onto the hayride vehicles, our trails will be challenging for mobility equipment. Lightweight and folding wheelchairs available through major retailers off the shelf that are utilized for outdoor activities and do not serve as a primary mode of mobility are recommended, if wheels are required. Custom wheelchairs should be parked with transfer to lightweight chairs, canes, crutches, or a folding walker. Average size standard walkers, folding walkers, and knee walkers will fit. Walking canes, manual walkers, and crutches are ideal. Anything with wheels will encounter challenges with our soft dirt and changing terrain levels, and will be brought through trails at your own risk.    

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NOT RECOMMENDED: Due to legitimate safety concerns, facility design, and operational charecteristics,  we cannot accomodate the following through the trails/mazes - powered wheelchairs, mobility scooters, segways, bariatric wheelchairs, sport wheelchairs, beach wheelchairs, and Hippocampe all terrain wheelchairs. For those with invisible disabilities, those sensitive to strobe lights, artificial fog, sudden loud noises, poor lighting, and claustrophobic conditions should consider these factors before participating in this experience. 

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CRITICAL NOTES ON TRAILS: All trails have uneven elevation, natural hazards, and dirt of varying texture. Weather will also alter these conditions, as we are an outdoor venue. Signage is posted when flashing lights are in use. We apologize for this inconvenience and recommend reaching out for an accessibility discount if you still wish to visit Sir Henry's Haunted Trail. ​